Introduction
Merchant Application (Android Version) is a mobile application that works on all smart phones that support Android 2.0. This application helps the merchant to manage non-financial services.
Merchant application (Android Version) can be installed in all smart phones that support Android 2.0 OS
No, the specific mobile service operator is not required; it works across almost all operators in India. Check the web site for more details.
No, you need not have a GPRS plan to use the application. The application uses SMS for which the standard rates as per your operator will apply.
Your merchant application account will remain secure even though you lose the mobile phone, since your application password and transaction MPIN are known only to you.
You can visit the Google Play store depending on your phone and search for merchant application by using the keyword merchant app. You can click on install and download the app.
You will need an active internet service (2G / 3G / 4G / Wi-Fi) to use merchant application.
The following services will be available on merchant mobile app are:
- Balance Inquiry
- View your statements
- Change PIN
- Forgot PIN
If you are an Indian national having a mobile number and above the age of 18 Years, then you are eligible to download and use the merchant application services.
Activation
- On main login screen click on activate & provide the following information:
-
- Mobile Number
- Temporary Activation Code
- New PIN
- Re-Enter New PIN
- Click Activate button
- On successful validation, you will receive a message as your account has been successfully activated.
- You are now ready to use Merchant Application.
You must always inform customer care of your change in mobile number so that your account can be delinked from your old number and linked to your new one. In case you forget to do so, and your old mobile number is reissued to somebody else, the new merchant will not be able to access your account since he/she does not have your MPIN.
Your merchant application account will remain secure even though you change the mobile phone, since your application password or transaction MPIN are known only to you. For the latest information on handsets that support the application, visit our website.
No, you need not activate your account again if it is already activated through merchant Application. The process remains the same irrespective.
Log In / Log Up
-
- Currently, there are no charges. However, since the app uses internet services, the charges for internet data as charged by your mobile operator will apply.
If your app unexpectedly quits, stops responding or won’t open, then try the following:
- Close the app and restart it again
- Kill all running apps and try restarting again
- Turn off your device and switch it on. Then try to launch the app
- Make sure you are using the latest version of the app
- Delete and reinstall the app
- Make sure you have a working data plan on your carrier’s network or Wi-Fi connection with internet access
If the MPIN is not being accepted by the system, please check for the following and try again
- Enter the MPIN in 4 digit length
- Enter alphanumerical MPIN
- Sequential number: For e.g. 1234 or 6789 are not allowed
- Repetitive: For e.g. 1111 or 7777 are not allowed
In case you enter an incorrect MPIN you will receive a notification message as saying invalid MPIN with error code & been requested to re-enter the MPIN. However if three consecutive incorrect MPINs are entered your account gets locked.
Change MPIN
Change MPIN is a feature in the application that allows you to change your current MPIN on-demand. You can change your MPIN by providing your current MPIN and then setting a new MPIN. After validating that the information is correct, your MPIN will be changed and you will be notified with a successful message.
Yes, you can change your 4 digit MPIN number in spite of knowing your current MPIN for security reasons. You need to specify a new 4 digit MPIN and also enter you current MPIN.
No, it’s a non financial transaction since you will not be charged any fees for changing your MPIN.
You can change your MPIN any number of time or whenever you need for security purpose. There are no restrictions on the number of times you change your MPIN.
No, you will not be forced to change your MPIN. However it is advised that you change your MPIN at regular intervals for security reasons.
MPIN should be numeric and should be 4 digits in length. There should be no spaces between the digits. The new MPIN must not be same as the current MPIN.
Ensure that your MPIN is unique and not easily guessed.
- Never share your MPIN with anyone.
- Do not store your MPIN or other sensitive information on your mobile phone.
- Do not set repetitive or consecutive 4 digits e.g. 1111 or 1234.
- Do not set your date of birth as your MPIN.
You can change your password using Settings option in your mobile phone. Use following steps to change your password:
- Start the application and login.
- Click on Options available on Main menu screen.
- Select Change MPIN from the option.
- Enter your current password.
- Enter the new password.
- Re-enter your new password to confirm
- Click confirm
After a successful verification you will receive message that your MPIN has been changed.
Reset PIN
MPIN should be numeric and should be 4 digits in length. There should be no spaces between the digits.
- Ensure that your MPIN is unique and not easily guessed.
- Never share your MPIN with anyone.
- Do not store your MPIN or other sensitive information on your mobile phone.
- Do not set repetitive or consecutive 4 digits e.g. 1111 or 1234.
- Do not set your date of birth as your MPIN.
Yes, you can call Care line and request them to unlock your account. If you still remember your current MPIN, you can continue to use that. Else, you can change your MPIN.
- MPIN should be numeric and should be 4 digits in length.
- There should be no spaces between the digits.
A high level of security is maintained during storage and transmission of sensitive customer data. The MPIN entered by you on your phone is not stored anywhere on the phone or in any server. The transmission of the MPIN between you and the system is highly secure.
Balance Inquiry
The current available balance in your account will be displayed directly on the opened main menu screen for easy reference on the merchant application. On each successful transaction you will receive a notification on transaction status and updated balance in your account.
If there is balance in your account, then you have to transfer the amount to a bank account or another wallet before closing the wallet.
Customer Helpline
You should provide your mobile number registered to the application & provide the transaction ID related to the specific transaction.
If you have any questions or comments for merchant application Services:
Please write to ppisupport@obopay.com
Merchant Payments
You can visit our web site to get an updated list of all merchants that accept consumer application Services. A merchant accepting consumer Services will also display consumer application Services signage at his store.
Note: (The customers can make the payments for only the merchant who is registered for the same consumer application service)
Show him the transaction receipt that you receive from our application. If there is still a problem, Inform customer helpline with the transaction ID that you got for that payment.
Consumer application Services is completely safe and secure. When you activate for consumer application Services, You will set your MPIN (Mobile Personal Identification Number) to access the application and to authorize every transaction.
All transactions are also required to originate from your mobile phone number, offering a further level of authentication. Even if you lose your mobile phone, your money always remains safe & protected. Only accept (digitally) signed applications and do not tamper with your application.
